Frequently Asked Questions
We have organized questions asked by our guest and formulated answers. Don’t hesitate to contact us if you need more information!Please be aware of our policy changes. All activities are final sale. There will be no refunds. If for any reason the client decides to cancel their scheduled activity, we will always proceed to issue a CERTIFICATE with the total amount paid available to be used at any time that the client wishes.
All proceeds from the activities at the park is what allow us to provide guests with this wonderful experience and the care of all our wild animal friends.
Please Note: Some animals may not be available, due to their size and temperament at the time of your visit.
-
No refunds! All activities are final sale.
-
If for any reason the client decides to cancel their scheduled activity, we will always proceed to issue a CERTIFICATE with the total amount paid available to be used at any time that the client wishes.
-
All proceeds from the activities at the park is what allow us to provide guests with this wonderful experience and the care of all our wild animal friends.
-
Please Note: some animals may not be available do to their size and temperament at the time of your visit. If there is a specific animal encounter you scheduled your visit around, please call our booking office at 305-969-3696 to check their status before scheduling your visit.
The 48-hour cancellation policy applies only in the event of hurricanes or big storms. Under any other circumstances we do not allow refunds for reservations booked 24-hours in advance that are cancelled the day of or day before.
The main difference between both activities is time. The encounters are a 5 minute play session that lets you have enough time to get pictures and videos as well as playing with this animals and the photo session is a 2 minute session where its more for the purpose of getting a quick few photos with the animal.
We do not have estimated dates as to when our feline cubs will stop doing encounters and photo sessions, its more so to do with weight. Once they have reached 40 lbs they will stop doing encounters all together.
Our website only lets you book 24 hours in advanced therefore you must give the booking office a call at 305-969-3696 in order to book day of. All other reservations can be made online if theyre within 24 hours in advanced.
Yes that is correct, now if your car cannot take going through deep pot holes or uneven grounds you may use the directions we have placed on the website for your convenience under the plan your visit tab where it says hours and directions.
We provide a 20% discount for the following:
- Returning Customers
- US Military & Veterans
- Florida College Students
- Miami Dade County Police & Fire Department
- Seniors (65+)
- Disabled
In order to receive this discount you have to book over the phone with us since we do not provide a promo for those.
We do not offer promotional codes, any and all discounts we have running at the moment will automatically be discounted upon check out if it applies for the dates we are running it through.
We do not unfortunately but keep checking the website for promotions!
Blackout dates apply for all Book Anytime, Any Day activities. Please see below for the list of blackout dates.
- Halloween (10/31)
- Veterans Day (11/12)
- Thanksgiving (11/24)
- Christmas Eve (12/24)
- Christmas Day (12/25)
- New Years Eve (12/31)
- New Years Day (1/1)
- Valentine's Day (2/14)
- St. Patrick's Day (3/17)
- Easter Sunday
- Easter Day
- Mother's Day
- Memorial Day
- Father's Day
- Independence Day (7/4)
- Labor Day
Yes! We do field trips for schools and summer camps. For pricing on that we do recommend calling 305-969-3696 to set up that field trip visit.For more information about field trips, click here.
We do not offer a general admission price, we offer various tour packages which you may choose from and find by clicking here.
Some encounters and photo sessions that we have to offer are not available for children under the age of 10 due to safety purposes for the guests, tour guide and animal themselves.
The photo session does not include a photographer taking your photos, it is primarily a 2 minute session where you can take photos and videos with your camera or phone! You may also ask the tour guides to take photos for you at your convenience.
You do not need to purchase a flash drive. A flashdrive is photos taken on a professional camera during your animal interactions in a tour or encounter/photo session and put into a flash drive for you.
We have varied encounters, theyre not always the same so if you'd like more updated information on that you may check our wildlife tours page for a better clarified answer.
We do not let guests roam on the property on their own due to the enclosures being so close we do not want to risk guests getting hurt by these animals and the owners do live on the property. So we offer different kinds of tour packages you may purchase from to be able to see our facility.
If you have your ID and not the matching credit card you used to purchase the reservation we will have to refund the card you used and put the total onto a new card under your name. If you forgot your ID and have the matching credit card we will need a photo copy of your ID being sent us via email if you have one on your phone or your guest will have to purchase the reservation, while we require both their ID and card matching as well. If you did not bring either we will have to refund it and put it under your guest’s card in order to be permitted on the tour. The only way around it would be up to management what they’d like to do.
If a hurricane passes through and guests cannot make it due to a flight cancellation, guests are allowed to get a refund within 48 hours.
When booking tours online we recommend booking them all in the same time slot, we understand all your activities wont be done in an hour but so it does not confuse the tour guides the tours will be done first and then the encounters will be done right after.
We do not know when we will be having cubs, most of these are not planned and accidental births. Keep up with our Instagram page to be up to date with whatever new cubs we might have!
We have different animals that vary from primates (monkeys&apes), birds of prey (owls), small mammals and small reptiles. Animals are alternated every tours, no tour incooperates the same animals.
We do not know when we will be having cubs, most of these are not planned and accidental births. Keep up with our Instagram page to be up to date with whatever new cubs we might have!
We are by reservation only, if you happen to be a walk in we can attend to you if there is space available if there isn’t you will be having to wait till a tour becomes available. We always encourage having a reservation if you wish to be attended at a certain time!
We do not have a specific time or date as to when we will be having promotions, I would check back on the website frequently to be kept up to date on the latest discounts we have!
We do have group rates for groups of 20 or more people. It is a 15% off discount applied to the group!
We cannot give a specific list of animals that will be taken out during tours since they constantly alternates between different animals.
We only offer one tour that is private which is the Special Wildlife Experience, if youd like to block off a time slot for you and your guests.
You may apply online here and our volunteer coordinator will be reviewing the resumes. If chosen they will give you a call to set up and interview and take it from there.
Whatever activity you purchase is your entrance into the facility.
All your event or rental needs can be met by contacting our event coordinator. All quotes can be provided upon request to that email provided.For more information about private events at ZWF, please click here.
No, you may take photos and videos during your encounter and photo sessions.
Unfortunately, 5 minutes is the most we allow guests to have with our animals to not stress them out, but you may purchase additional encounters with any of our other available animals!
Yes, we are open on Holidays.
Our tours are conducted Monday - Sunday between 8:30 am – 6:00 pm* (BY RESERVATION ONLY).
We do tours rain or shine, now the only thing that stops us from doing tours.
Yes you may, we only require you to email us a photo copy of your ID and the card (with your name present on it) used to purchase the reservation under as well as a written statement authorizing those guests to go on the tour you purchased for them.
Depending. We permit guests to be able to buy tickets for their children as long as they’re 16 years and older they may do so and with a filled out written consent from the parents with a waiver that is emailed to them. They must present that waiver to our booking agents in charge that day, as well as an email with a copy of the parent’s ID and card.
Frequently Asked Questions
We have organized questions asked by our guest and formulated answers. Don’t hesitate to contact us if you need more information!Please be aware of our policy changes. All activities are final sale. There will be no refunds. If for any reason the client decides to cancel their scheduled activity, we will always proceed to issue a CERTIFICATE with the total amount paid available to be used at any time that the client wishes.
All proceeds from the activities at the park is what allow us to provide guests with this wonderful experience and the care of all our wild animal friends.
Please Note: Some animals may not be available, due to their size and temperament at the time of your visit.
-
No refunds! All activities are final sale.
-
If for any reason the client decides to cancel their scheduled activity, we will always proceed to issue a CERTIFICATE with the total amount paid available to be used at any time that the client wishes.
-
All proceeds from the activities at the park is what allow us to provide guests with this wonderful experience and the care of all our wild animal friends.
-
Please Note: some animals may not be available do to their size and temperament at the time of your visit. If there is a specific animal encounter you scheduled your visit around, please call our booking office at 305-969-3696 to check their status before scheduling your visit.
The 48-hour cancellation policy applies only in the event of hurricanes or big storms. Under any other circumstances we do not allow refunds for reservations booked 24-hours in advance that are cancelled the day of or day before.
The main difference between both activities is time. The encounters are a 5 minute play session that lets you have enough time to get pictures and videos as well as playing with this animals and the photo session is a 2 minute session where its more for the purpose of getting a quick few photos with the animal.
We do not have estimated dates as to when our feline cubs will stop doing encounters and photo sessions, its more so to do with weight. Once they have reached 40 lbs they will stop doing encounters all together.
Our website only lets you book 24 hours in advanced therefore you must give the booking office a call at 305-969-3696 in order to book day of. All other reservations can be made online if theyre within 24 hours in advanced.
Yes that is correct, now if your car cannot take going through deep pot holes or uneven grounds you may use the directions we have placed on the website for your convenience under the plan your visit tab where it says hours and directions.
We provide a 20% discount for the following:
- Returning Customers
- US Military & Veterans
- Florida College Students
- Miami Dade County Police & Fire Department
- Seniors (65+)
- Disabled
In order to receive this discount you have to book over the phone with us since we do not provide a promo for those.
We do not offer promotional codes, any and all discounts we have running at the moment will automatically be discounted upon check out if it applies for the dates we are running it through.
We do not unfortunately but keep checking the website for promotions!
Blackout dates apply for all Book Anytime, Any Day activities. Please see below for the list of blackout dates.
- Halloween (10/31)
- Veterans Day (11/12)
- Thanksgiving (11/24)
- Christmas Eve (12/24)
- Christmas Day (12/25)
- New Years Eve (12/31)
- New Years Day (1/1)
- Valentine's Day (2/14)
- St. Patrick's Day (3/17)
- Easter Sunday
- Easter Day
- Mother's Day
- Memorial Day
- Father's Day
- Independence Day (7/4)
- Labor Day
Yes! We do field trips for schools and summer camps. For pricing on that we do recommend calling 305-969-3696 to set up that field trip visit.For more information about field trips, click here.
We do not offer a general admission price, we offer various tour packages which you may choose from and find by clicking here.
Some encounters and photo sessions that we have to offer are not available for children under the age of 10 due to safety purposes for the guests, tour guide and animal themselves.
The photo session does not include a photographer taking your photos, it is primarily a 2 minute session where you can take photos and videos with your camera or phone! You may also ask the tour guides to take photos for you at your convenience.
You do not need to purchase a flash drive. A flashdrive is photos taken on a professional camera during your animal interactions in a tour or encounter/photo session and put into a flash drive for you.
We have varied encounters, theyre not always the same so if you'd like more updated information on that you may check our wildlife tours page for a better clarified answer.
We do not let guests roam on the property on their own due to the enclosures being so close we do not want to risk guests getting hurt by these animals and the owners do live on the property. So we offer different kinds of tour packages you may purchase from to be able to see our facility.
If you have your ID and not the matching credit card you used to purchase the reservation we will have to refund the card you used and put the total onto a new card under your name. If you forgot your ID and have the matching credit card we will need a photo copy of your ID being sent us via email if you have one on your phone or your guest will have to purchase the reservation, while we require both their ID and card matching as well. If you did not bring either we will have to refund it and put it under your guest’s card in order to be permitted on the tour. The only way around it would be up to management what they’d like to do.
If a hurricane passes through and guests cannot make it due to a flight cancellation, guests are allowed to get a refund within 48 hours.
When booking tours online we recommend booking them all in the same time slot, we understand all your activities wont be done in an hour but so it does not confuse the tour guides the tours will be done first and then the encounters will be done right after.
We do not know when we will be having cubs, most of these are not planned and accidental births. Keep up with our Instagram page to be up to date with whatever new cubs we might have!
We have different animals that vary from primates (monkeys&apes), birds of prey (owls), small mammals and small reptiles. Animals are alternated every tours, no tour incooperates the same animals.
We do not know when we will be having cubs, most of these are not planned and accidental births. Keep up with our Instagram page to be up to date with whatever new cubs we might have!
We are by reservation only, if you happen to be a walk in we can attend to you if there is space available if there isn’t you will be having to wait till a tour becomes available. We always encourage having a reservation if you wish to be attended at a certain time!
We do not have a specific time or date as to when we will be having promotions, I would check back on the website frequently to be kept up to date on the latest discounts we have!
We do have group rates for groups of 20 or more people. It is a 15% off discount applied to the group!
We cannot give a specific list of animals that will be taken out during tours since they constantly alternates between different animals.
We only offer one tour that is private which is the Special Wildlife Experience, if youd like to block off a time slot for you and your guests.
You may apply online here and our volunteer coordinator will be reviewing the resumes. If chosen they will give you a call to set up and interview and take it from there.
Whatever activity you purchase is your entrance into the facility.
All your event or rental needs can be met by contacting our event coordinator. All quotes can be provided upon request to that email provided.For more information about private events at ZWF, please click here.
No, you may take photos and videos during your encounter and photo sessions.
Unfortunately, 5 minutes is the most we allow guests to have with our animals to not stress them out, but you may purchase additional encounters with any of our other available animals!
Yes, we are open on Holidays.
Our tours are conducted Monday through Sunday between 8:30 am – 6:00 pm* (BY RESERVATION ONLY).
We do tours rain or shine, now the only thing that stops us from doing tours.
Yes you may, we only require you to email us a photo copy of your ID and the card (with your name present on it) used to purchase the reservation under as well as a written statement authorizing those guests to go on the tour you purchased for them.
Depending. We permit guests to be able to buy tickets for their children as long as they’re 16 years and older they may do so and with a filled out written consent from the parents with a waiver that is emailed to them. They must present that waiver to our booking agents in charge that day, as well as an email with a copy of the parent’s ID and card.
Frequently Asked Questions
We have organized questions asked by our guest and formulated answers. Don’t hesitate to contact us if you need more information!Please be aware of our policy changes. All activities are final sale. There will be no refunds. If for any reason the client decides to cancel their scheduled activity, we will always proceed to issue a CERTIFICATE with the total amount paid available to be used at any time that the client wishes.
All proceeds from the activities at the park is what allow us to provide guests with this wonderful experience and the care of all our wild animal friends.
Please Note: Some animals may not be available, due to their size and temperament at the time of your visit.
-
No refunds! All activities are final sale.
-
If for any reason the client decides to cancel their scheduled activity, we will always proceed to issue a CERTIFICATE with the total amount paid available to be used at any time that the client wishes.
-
All proceeds from the activities at the park is what allow us to provide guests with this wonderful experience and the care of all our wild animal friends.
-
Please Note: some animals may not be available do to their size and temperament at the time of your visit. If there is a specific animal encounter you scheduled your visit around, please call our booking office at 305-969-3696 to check their status before scheduling your visit.
The 48-hour cancellation policy applies only in the event of hurricanes or big storms. Under any other circumstances we do not allow refunds for reservations booked 24-hours in advance that are cancelled the day of or day before.
The main difference between both activities is time. The encounters are a 5 minute play session that lets you have enough time to get pictures and videos as well as playing with this animals and the photo session is a 2 minute session where its more for the purpose of getting a quick few photos with the animal.
We do not have estimated dates as to when our feline cubs will stop doing encounters and photo sessions, its more so to do with weight. Once they have reached 40 lbs they will stop doing encounters all together.
Our website only lets you book 24 hours in advanced therefore you must give the booking office a call at 305-969-3696 in order to book day of. All other reservations can be made online if theyre within 24 hours in advanced.
Yes that is correct, now if your car cannot take going through deep pot holes or uneven grounds you may use the directions we have placed on the website for your convenience under the plan your visit tab where it says hours and directions.
We provide a 20% discount for the following:
- Returning Customers
- US Military & Veterans
- Florida College Students
- Miami Dade County Police & Fire Department
- Seniors (65+)
- Disabled
In order to receive this discount you have to book over the phone with us since we do not provide a promo for those.
We do not offer promotional codes, any and all discounts we have running at the moment will automatically be discounted upon check out if it applies for the dates we are running it through.
We do not unfortunately but keep checking the website for promotions!
Blackout dates apply for all Book Anytime, Any Day activities. Please see below for the list of blackout dates.
- Halloween (10/31)
- Veterans Day (11/12)
- Thanksgiving (11/24)
- Christmas Eve (12/24)
- Christmas Day (12/25)
- New Years Eve (12/31)
- New Years Day (1/1)
- Valentine's Day (2/14)
- St. Patrick's Day (3/17)
- Easter Sunday
- Easter Day
- Mother's Day
- Memorial Day
- Father's Day
- Independence Day (7/4)
- Labor Day
Yes! We do field trips for schools and summer camps. For pricing on that we do recommend calling 305-969-3696 to set up that field trip visit.For more information about field trips, click here.
We do not offer a general admission price, we offer various tour packages which you may choose from and find by clicking here.
Some encounters and photo sessions that we have to offer are not available for children under the age of 10 due to safety purposes for the guests, tour guide and animal themselves.
The photo session does not include a photographer taking your photos, it is primarily a 2 minute session where you can take photos and videos with your camera or phone! You may also ask the tour guides to take photos for you at your convenience.
You do not need to purchase a flash drive. A flashdrive is photos taken on a professional camera during your animal interactions in a tour or encounter/photo session and put into a flash drive for you.
We have varied encounters, theyre not always the same so if you'd like more updated information on that you may check our wildlife tours page for a better clarified answer.
We do not let guests roam on the property on their own due to the enclosures being so close we do not want to risk guests getting hurt by these animals and the owners do live on the property. So we offer different kinds of tour packages you may purchase from to be able to see our facility.
If you have your ID and not the matching credit card you used to purchase the reservation we will have to refund the card you used and put the total onto a new card under your name. If you forgot your ID and have the matching credit card we will need a photo copy of your ID being sent us via email if you have one on your phone or your guest will have to purchase the reservation, while we require both their ID and card matching as well. If you did not bring either we will have to refund it and put it under your guest’s card in order to be permitted on the tour. The only way around it would be up to management what they’d like to do.
If a hurricane passes through and guests cannot make it due to a flight cancellation, guests are allowed to get a refund within 48 hours.
When booking tours online we recommend booking them all in the same time slot, we understand all your activities wont be done in an hour but so it does not confuse the tour guides the tours will be done first and then the encounters will be done right after.
We do not know when we will be having cubs, most of these are not planned and accidental births. Keep up with our Instagram page to be up to date with whatever new cubs we might have!
We have different animals that vary from primates (monkeys&apes), birds of prey (owls), small mammals and small reptiles. Animals are alternated every tours, no tour incooperates the same animals.
We do not know when we will be having cubs, most of these are not planned and accidental births. Keep up with our Instagram page to be up to date with whatever new cubs we might have!
We are by reservation only, if you happen to be a walk in we can attend to you if there is space available if there isn’t you will be having to wait till a tour becomes available. We always encourage having a reservation if you wish to be attended at a certain time!
We do not have a specific time or date as to when we will be having promotions, I would check back on the website frequently to be kept up to date on the latest discounts we have!
We do have group rates for groups of 20 or more people. It is a 15% off discount applied to the group!
We cannot give a specific list of animals that will be taken out during tours since they constantly alternates between different animals.
We only offer one tour that is private which is the Special Wildlife Experience, if youd like to block off a time slot for you and your guests.
You may apply online here and our volunteer coordinator will be reviewing the resumes. If chosen they will give you a call to set up and interview and take it from there.
Whatever activity you purchase is your entrance into the facility.
All your event or rental needs can be met by contacting our event coordinator. All quotes can be provided upon request to that email provided.For more information about private events at ZWF, please click here.
No, you may take photos and videos during your encounter and photo sessions.
Unfortunately, 5 minutes is the most we allow guests to have with our animals to not stress them out, but you may purchase additional encounters with any of our other available animals!
Yes, we are open on Holidays.
Our tours are conducted Monday through Sunday between 8:30 am – 6:00 pm* (BY RESERVATION ONLY).
We do tours rain or shine, now the only thing that stops us from doing tours.
Yes you may, we only require you to email us a photo copy of your ID and the card (with your name present on it) used to purchase the reservation under as well as a written statement authorizing those guests to go on the tour you purchased for them.
Depending. We permit guests to be able to buy tickets for their children as long as they’re 16 years and older they may do so and with a filled out written consent from the parents with a waiver that is emailed to them. They must present that waiver to our booking agents in charge that day, as well as an email with a copy of the parent’s ID and card.