FREQUENTLY ASKED QUESTIONS
We have organized questions asked by our guest and formulated answers. Don’t hesitate to contact us if you need more information!.
Q: If a hurricane passes through and we cannot make it due to flight cancellation can we get a refund back within that 48 hours?
Q: If I booked 24 hours in advance and need to cancel day of or before does the 48 hour cancellation policy apply to me?
A: Only due to hurricanes or big storms, under any other circumstances, no.
Q: When I book tours with add on tours and/or encounters how do I coordinate times?
A: When booking online we recommend booking them all in the same time slot, we understand all your activities wont be done in an hour but so it does not confuse the tour guides the tours will be done first and then the encounters will be done right after.
Q: Whats the difference between encounters and photo sessions?
A: The main difference between both activities is time. The encounters are a 5 minute play session that lets you have enough time to get pictures and videos as well as playing with this animals and the photo session is a 2 minute session where its more for the purpose of getting a quick few photos with the animal.
Q: When will you be having more cubs?
A: We do not know when we will be having cubs, most of these are not planned and accidental births. Keep up with our Instagram page to be up to date with whatever new cubs we might have!
Q: When do feline cubs stop doing encounters?
A: We do not have estimated dates as to when our feline cubs will stop doing encounters and photo sessions, its more so to do with weight. Once they have reached 40 lbs they will stop doing encounters all together.
Q: What animals are in cooperated in the General Wildlife Experience?
A: We have different animals that vary from primates (monkeys&apes), birds of prey (owls), small mammals and small reptiles. Animals are alternated every tours, no tour incooperates the same animals.
Q: I can’t book on the website for today, why is that?
A: Our website only lets you book 24 hours in advanced therefore you must give the booking office a call at 305-969-3696 in order to book day of. All other reservations can be made online if theyre within 24 hours in advanced.
Q: Do you accept walk ins?
A: We are by reservation only, if you happen to be a walk in we can attend to you if there is space available if there isn’t you will be having to wait till a tour becomes available. We always encourage having a reservation if you wish to be attended at a certain time!
Q: The GPS is taking me through a dirt road to get to your facility, is that correct?
A: Yes that is correct, now if your car cannot take going through deep pot holes or uneven grounds you may use the directions we have placed on the website for your convenience under the plan your visit tab where it says hours and directions.
Q: When will you be having promotions?
A: We do not have a specific time or date as to when we will be having promotions, I would check back on the website frequently to be kept up to date on the latest discounts we have!
Q: Do you have Florida resident discounts? Military discounts? Senior discounts?
A: We provide a 15% off discount for the following:
– Returning customers
– US Military & Veterans
– Florida college students
– Miami Dade Country Police & Fire department
– Seniors (65+)
In order to receive this discount you have to book over the phone with us since we do not provide a promo for those.
Q: Do you do group rates? If so, how big does the group have to be to qualify for a group discount?
A: We do have group rates for groups of 20 or more people. It is a 15% off discount applied to the group!
Q: Is there a promo code I can use to receive a discount?
A: We do not offer promotional codes, any and all discounts we have running at the moment will automatically be discounted upon check out if it applies for the dates we are running it through.
Q: What animals will I be encountering in the tours?
A: We cannot give a specific list of animals that will be taken out during tours since they constantly alternates between different animals.
Q: Do you provide discounts for birthdays?
A: We do not unfortunately but keep checking the website for promotions!
Q: Are your tours private?
A: We only offer one tour that is private which is the Special Wildlife Experience, if youd like to block off a time slot for you and your guests