Employee Of The Month – Caroline – 01/2015


Caroline: Senior Tour Guide

Congratulations Caroline! You received the employee of the month award!

What a fantastic way to start 2015!!

We still remember when you stared with us as volunteer while still in high school! Through out the years, you have excelled so much. You are now a senior tour guide and you deserve it!

We are proud to have you in our team. Thank you for being an outstanding employee!

Employee Of The Month – Janesse – 12/2014


Well done Janesse!!

Congratulations on receiving the employee of the month award!

You are reward for you hard work, your ability to adjust to many different job duties and your amazing customer service skills!

Thank you for being responsible and productive at all times.

You make us look great!

Thank you and keep up the good work!

Employee Of The Month – Jordan – 11/2014


Thumbs up Jordan and congrats!

You deserve the employee of the month award!

Your hard work did not go un-noticed.  All our guests keep praising how great of a guide you are – and we thank you!

Your knowledge and affinity with all the animals is very moving.

We are proud to have you with us! Keep up the good work and amazing spirit!

It’s great to have you part of our team!


Hi Crystal,

The party was a hit and my guests were extremely impressed with the location. They have asked me for pricing on rental but I’ve given them your number so they can call you guys directly. I’m sure you will get some business.

Once again thank you for everything and the staff was very helpful.

I plan on visiting again soon since my husband/ sons godmother didn’t go on the tour.

The small tiger was a great closing to our party.


Janet Leon

Employee Of The Month – Greg – 10/2014


Congratulation Greg on receiving the employee of the month award!

As an animal care taker & curator, you enrich so much the lives of all our animals friends at ZWF!

You are a real team player: Always putting the extra effort to help your fellow employees.

And thank you so much for the amazing video & photo footage you constantly provide us!

It’s great to have you part of our team!

Employee Of The Month – Lauren – 9/2014

Congratulation Lauren on receiving the employee of the month award!

You go above and beyond to make sure every guest at ZWF Miami have the best experience, from their arrival to their departure.

Your hospitality skills are un-matched!

Thank you for being an outstanding employee!


From: Sabrina Uribe Ruggiero <uribe_s@msn.com> Subject: Letter Of Appreciation

August 24, 2014 Greetings!

We would like to give thanks and recognition to a few amazing people inside your organization: Melanie Figueroa and Andrea Ramirez. Our son, Noah Ruggiero (five years-old), was diagnosed with Leukemia a year ago. He is an inspiration to our family and is responding to treatment amazingly well. His one passion in life, well, in addition to making people smile and laugh, is animals. He doesn1t just like tigers and eagles. That would be too easy. Ask him his favorites and he will tell you they are the Red-Tailed Hawk, a Peregrine Falcon, the Cotton-Top Monkey, a Servilewe could go on, but we think you get the picture.

Recently, we were invited to visit your zoo, free of charge, thanks to Melanie, one of your volunteers. Andrea and Melanie gave us the tour, and we couldn1t have been happier. Due to our financial situation since Noah1s diagnosis, this trip would never have been possible without Melanie1s help, and your organizations commitment to spreading happiness and knowledge. Noah1s Make-A-Wish is to meet the Wild Kratts (A PBS animal show) and have one-on-one time with his favorite animals. He and his sister, Alessandra have been patiently waiting for nearly 8-months, and this was a welcome diversion and prep to meet the Kratt brothers.

You are all amazing, and we would like to extend our heartfelt thanks and express our gratitude. Please keep doing what you are doing, and one day, Noah might just be working with you!

With sincere appreciation,
Sabrina, Peter, Alessandra and Noah Ruggiero

This e-mail was sent from the contact form on Zoological Wildlife Foundation – ZWF Miami (http://zoologicalwildlifefoundation.com)


The accolades, which honor hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide.  Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.

When selecting winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings.  Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and number of reviews. Additional criteria include a business’tenure and popularity ranking on the site.

Recently the Zoological Wildlife Foundation also won certificate of Excellence as well by Tripadvisor  “Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Zoological Wildlife Foundation and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,”said Mario and Maria Tabraue, Owners of Zoological Wildlife Foundation. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”

“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most –their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travelers a great customer experience.”

Mario and Maria Tabraue, Owners of Zoological Wildlife Foundation